Abbey Farm

Site Rules for Abbey Farm Camping Site and Touring Caravan Site 2019

These Rules are in place so that everyone can enjoy our beautiful caravan and camp site. Please respect and follow our rules.

For OUT OF OFFICE HOURS ONLY please contact the Warden on 07958718892.

  1. STRICTLY NO FIRES! All BBQ’s must be kept off the ground on either legs or stones. No wood or coal fires at any time. Fine of £200 will be charged for any fires.

  2. Dogs to kept on leads always. ALL dogs must be cleaned up after. Maximum 2 dogs per booking

  3. Children must always be supervised. The park facilities are used entirely at own risk. We will not accept liability for any persons, vehicles or property.

  4. All music and noise to be stopped at 11pm. Noise must be kept to a level that is acceptable by other campers and the warden of the site.

  5. Rubbish must be put in suitable bags and put in the skip provided.

  6. All customers must check in at reception before going onto the site. No campers are allowed on to the caravan site before being agreed with reception.

  7. The Valle Crucis Abbey and grounds are strictly out of bounds and is private property. There is a separate office to purchase entry into the grounds. Anyone caught in the grounds without permission, will be asked to leave immediately, without refund.

  8. We may refuse entry to any vehicles or caravans we deem to be unsuitable.

  9. Day visitors are permitted but must register with reception on arrival at the park.

  10. A speed limit of 10MPH is to be observed and driving tuition is forbidden.

  11. Strictly no electrical appliances to be used in any awnings and no appliances are to be above 10amps. No heaters or other household electrical appliances are to be used on the camping supply.

  12. NO BBQ’s or camping stoves to be used in tents, pods, caravans or awnings. Either for warmth or to cook.

  13. Electric hook-ups must be un-plugged always when caravans are not occupied.

  14. Please see the Carbon Monoxide information below, and always be vigilant of your safety and those around you.

Electric Pitches

Electric pitches are numbered. Please only take an electric pitch if you have booked one and please take the pitch you have been allocated at reception.

On busy weekends the pitches are sprayed out with lines. When pitching up on an electric pitch please put your unit as close to the left-hand line (when looking at the pitch) as possible. This is to ensure the correct distance between each unit. Failing to do this may mean that you must reposition your unit. If you are unsure where or how to pitch, please contact a member of staff who will be more than happy to help.

Weddings

During the occasion that a wedding is being held on site, please note that all entertainment will be switched off by midnight. Please comply with all instructions from reception upon check-in with regards to where you can pitch tents/caravans, failure to do so will result in you having to move your unit.

Any person not adhering to these rules will be asked to leave immediately and there will be no refunds.

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Booking Terms and Conditions

We recommend that you read these terms and conditions carefully. By making a booking, you agree to our terms and conditions.


Arrival

On arrival all customers and visitors are to report to reception. You will be checked in by a member of the office staff, shown where to go and then provided with a unique barrier code to enter and leave the site (camping/touring/pods).

This code will expire at 12noon on the day of your departure, so please ensure that you are vacated before this time to avoid being charged for an extra day.

If you are found entering the site without reporting to reception beforehand, you may be asked to leave immediately.

Your arrival is welcome from:
12 noon for camping/touring
2:00pm for pods
3:00pm for cottages

Please note, unforeseen circumstances may occasionally mean your check in time may be delayed.



Deposits/Balances

Camping/touring bookings:

25% deposit of the total (non-refundable)
Balances due – 7 days before arrival
Deposits can be transferred to other dates up to 7 days before arrival (subject to availability).
If you do transfer the deposit to another date, you will have 6 months from the original booking date to use this.
If cancelled within 7 days, the full amount is non-refundable/non-transferrable.

Pod bookings:

25% deposit of the total (non-refundable)
Balances due – 7 days before arrival
Deposits can be transferred to other dates up to 21 days before arrival (subject to availability).
If cancelled within 7 days, the full amount is non-refundable/non-transferrable.
If you do transfer the deposit to another date, you will have 6 months from the original booking date to use this.
If cancelled within 21 days, the full amount is non-refundable/non-transferrable.

Cottages bookings:
25% deposit of the total (non-refundable)
Balances due – 21 days before arrival
Deposits can be transferred to other dates up to 21 days before arrival (subject to availability).
If you do transfer the deposit to another date, you will have 6 months from the original booking date to use this.
If cancelled within 7 days, the full amount is non-refundable/non-transferrable.



All balances must be paid in FULL prior to the arrival date, all year round. If this is not done, we reserve the right to cancel the booking and re-sell the pitch.

All deposits are non-refundable all year round.



Groups

We reserve the right to decline or terminate the booking of any guest(s) who do not follow the site rules. We do not accept stag or hen parties as our site is for families and couples only.



Pitches

When booking a pitch, it is your responsibility to stipulate the correct size of your unit to ensure that your allocated pitch is large enough to accommodate you.

Pitches are based on a 4-6-man tent, if you have a larger berth tent, you will be required to pay for 2 pitches. Pitches are allocated for up to 4 people, additional people will be charged per night.

Should you alter your requirements you will need to inform us, and we will try to change you to an appropriately sized pitch. Although we will do our best to keep you on the pitch/pod you have booked on.

If you are in doubt whether you are on the right pitch or not, please ask a member of staff before setting up. Any guests on the wrong pitch will be required to move.

Please be aware that the ground will be uneven in some areas.

Electric pitches are allocated only if pre-booked.

Non-electric pitches are not allocated, you are able to pitch where you like, within the areas that reception shows you on check in.



In the event of an emergency

The fire assembly point is by the reception building. In the event of an emergency call 999 for the emergency services and notify the park manager or warden.



Dogs

Each booking is limited to a maximum of 2 dogs only. Dogs are allowed on the park but must always be kept on a lead. We ask that you please clean up any mess from your dog and respect the other guests on site. Failure to do so, will lead to your booking being terminated.



Departure

You must vacate your pitch no later than 11am on the day of departure. If you wish to stay after 11am, please see reception. All pods and cottages are to be vacated by 10am to ensure the cleaning staff can do the next day change over. No refunds are given for early departures, this is solely down to the guests if they wish to do so.



Complaints

If you are dissatisfied with any part of your holiday or wish to make a complaint, please speak to a member of the office staff immediately. During the spring/summer months there will be an on-site warden, if you have an issue or complaint to make please make a note of his number (on the office door) and contact him straight away. We cannot be liable for any disruptions if we are not made aware of them at the time.
If you are not satisfied with how your situation has been dealt with, please ask to speak with a member of management.

We will NOT tolerate any person/s being verbally abusive to any member of staff. If you are seen doing so, you will be asked to leave the site immediately. If you create any disruption to other campers, you will be asked to leave side immediately. The next stage will be to call the police.



COVID-19

In the event where we need to close the site fully, bookings can be re-arranged to an alternative date.

We advise that travel insurance is taken out for all bookings.



Disclaimer

It is your responsibility to read the rules and regulations and abide by the rules therein. Not reading the rules is not an excuse for infringement. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in the terms and conditions of booking.
Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking without refund. Abbey Farm reserves the right to ban individuals from future use of the park.

Anyone defacing or causing damage to any buildings, equipment or property of the park faces immediate eviction and prosecution. The pitch hirer will be responsible for and charged for any damage /loss caused by themselves or their visitors to the pitch or to any park facility or other resident’s property.

Your personal belongings, vehicles, vans and their accessories and contents are left at your own risk. Abbey Farm Caravan Park or its staff will not be liable for any loss or theft.

We will not accept liability for any injury suffered due to the misuse of equipment on the site. Children always remain the responsibility of their parent or guardian during their stay.

We cannot accept responsibility or compensation for circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government. We try very hard to provide all facilities as advertised on our website.
The information taken at time of booking is required to be collected for the purposes of processing your reservation at Abbey Farm Caravan Park.

We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know.
We may also disclose your data to Camp Stead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.

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